When you have an issue with your latest device, after you have checked, read the manuals and it still is not working, the next thing to do is call the service dept of the company that made the device. So you are thinking that these guys are just like the IT Crowd, sitting a basement office and waiting to help the next caller. However, it is not necessarily always going to be that way as the image below shows.
It looks as if the geeks in the basement are not actually on the job after all and the suggestions from them are merely down to luck at the spin of the Wheel of Responses.
Source [Geeks are Sexy]