If somebody come up to you in the street and asked you questions, you may feel a little put out, but if this happened on the micro blogging site Twitter then it would seem to be a different story all together.
According to Gail Umbridge at Honda Naperville a mega Honda dealership in Joliet, Illinois;
“We answer more questions on Twitter every day than we do anywhere else. It’s an imperative tool for connecting with our customers.”
This works for both personal and business questions, there is a lot of feed back available from the users of Twitter who like the idea of just being able to fire off answers to questions, without getting involved too deeply. Check out this info graphic below, it show how questions and answers work on Twitter.