A major Birmingham phone exchange was hit by a power failure yesterday lunch time cutting off hundreds of thousands of customers across the UK, an estimate has put the figure down as five per cent of BT customers were hit by this issue.
In a statement the company said;
“We can confirm that, as a result of a power failure at one of our major exchanges, some customers may have experienced loss of broadband service for a brief period this afternoon.
“All services have now been restored, with the majority of BT’s consumer broadband customers’ service being restored within just one hour.
“Some business customers’ broadband service may have been affected for a slightly longer period. Should any customers continue to experience difficulty in accessing their broadband service, they are advised to turn their hub or modem off and on again.”
BT have apologised for any inconvenience caused by the power problem.